FAQs - Winnie's Jewelry

What types of jewelry do you offer?

We specialize in handmade jewelry, including bracelets, necklaces, and rings crafted from high-quality glass beads, crystals, and beads similar to Miyuki and Toho.

How do I place an order?

Browse our collections on the website, add your desired items to the cart, and proceed to checkout. You can create an account at the time of checkout.

What payment methods do you accept?

We accept major credit/debit cards, UPI, Net Banking, and digital wallets like Paytm, Google Pay, and PhonePe.

Do you ship internationally?

Currently, we only ship within India. We are exploring options to offer international shipping in the future.

How much is the shipping cost?

Shipping is free for orders above ₹1,000. For orders below this amount, a shipping fee of ₹50 will be applied at checkout.

How long will it take to receive my order?

Orders are processed within 1-2 business days. Delivery within Gujarat takes 2-4 business days, while other parts of India may take 5-7 business days.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor the delivery status.

What is your return policy?

Please refer our Returns & Refunds page for more information.

How do I contact customer support?

Please visit Contact Us section.

Do you offer custom jewelry?

Yes, we offer custom jewelry services. Contact us with your design ideas, and we’ll create something unique for you.

Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Please contact our customer support as soon as possible.

Are your products hypoallergenic?

Yes, we use high-quality materials that are generally hypoallergenic. However, if you have specific allergies, please contact us before purchasing.

How do I care for my jewelry?

To maintain the beauty of your jewelry, avoid exposure to water, perfume, and harsh chemicals. Store them in a cool, dry place.

Do you offer gift wrapping?

Yes, we offer gift wrapping services for a small additional fee. You can select this option at checkout.

Can I return or exchange a custom-made item?

Unfortunately, custom-made items cannot be returned or exchanged unless there is a defect in the product.

What materials are used in your jewelry?

Our jewelry is made from high-quality glass beads, crystals, and similar materials like Miyuki and Toho beads.

Do you offer bulk discounts for large orders?

Yes, we offer discounts for bulk orders. Please contact us with your requirements, and we’ll provide a quote.

What happens if my package is lost or damaged during shipping?

In the rare event that your package is lost or damaged, please contact us immediately. We will work with the courier service to resolve the issue.

Do you have a physical store?

Currently, we operate exclusively online. However, we participate in various local markets and fairs, which we announce on our website and social media.